Today was one of those ‘messy’ days. The phone rang a zillion times (I counted the calls, honest!). Everything from broken street lights, to tax forms, power cuts, rates rebates and dead dogs.
There were squillions of kids in and out; they were being great. Not too noisy, fairly polite, happy to read, draw and share turns on the computers. We issued a fair few books too, processed some new ones and withdrew some old or damaged ones.
So why was it ‘messy’? It’s the familiar problem that comes with open plan offices and multi-tasking, combined with a passion for greeting each and every customer. Start a task, get distracted, go back to task, get distracted, re-start task…
It may not have been the most productive day in the history of libraries but I don’t mind – productivity is not my driver, people are my driver. My mother used to quote an old poem (probably not accurately but too bad) – cobwebs lie down, dust go to sleep. I’m rocking my baby and babies don’t keep. I guess that’s how I see my work – people first, other tasks second, because people don’t always keep.
Footnote: I phoned tonight and said goodbye to a woman who has been my 2nd Mum for 45+ years tonight, as she waits calmly to die at 88 years old. Then we got a call to say a dear friend of my husband has about 6 weeks to live. People really don’t keep. If you love them, hug them. If you care for your staff, and appreciate them, say so If you miss someone, ring them or send a letter.